Zendesk Acquires Agentic Customer Service Startup Forethought
- Why it matters: Enterprise customer support goes multi-agent. Forethought's AI agents handle complex support workflows autonomously, and Zendesk's acquisition signals the race to embed AI agents into every customer touchpoint. - Link: https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/